Training Programs, Courses, and Certificates
Professional, Managerial, and Leadership Training
Here is a listing of some of the many courses and programs offered in Professional, Managerial, and Leadership Training at the Workforce Development Center. These courses and programs are highly customizable.
This WDC division also offers a full slate of classes for MRDD professionals, which are listed below. For a schedule of classes for MRDD professionals being offered in 2009, click here.
For more information or to discuss your specialized training needs, please contact us.
Business Basics through Advanced Skills
Business Communications
Business and Professional Skill-Building
Human Resources
Languages
Leadership, Management, and Supervision
MR/DD Professionals
Specific Industry Offerings
Business Basics through Advanced Skills
Customizable programs and courses on business, management and leadership, such as:
- Accounting for Non-Financial Managers
- Budgeting
- Customized Customer Service
- Effective Public Speaking
- Entrepreneurship
- International Business Management
- International Orders: Processing and Shipping, RFID
- Principles of Finance
Business Communications
Customizable workplace communications courses and training are available, such as:
- Business Communications
- Technical Writing
- Research and Composition
- Proofreading Tips and Techniques
- Effective Public Speaking
- Effective Professional Presentations
Business and Professional Skill-Building
Courses and training on topics such as:
- Leading Effective Meetings
- Problem-Solving
- Project Management
- Report Writing
- Time Mastery
Human Resources
Training programs and courses on:
- Conflict Management
- Customer Service
- Diversity
- Group Facilitation
- Implementing and Managing Change
- Interpersonal Skills
- Learning Styles Inventories
- Multi-Generational Workgroups
- Strategic Planning
- Succession Planning
- Team Building
- Workplace Harassment
- Workplace Violence
Languages
We offer a full slate of customizable language courses, such as:
- American Sign Language
- Chinese
- English as a Second Language (ESL)
- Spanish for the Workplace
Leadership, Management, and Supervision
- Leadership Skills Development
- Management Skills Development
- Supervision Skills Development
MR/DD Professionals
Behavior Management for the MR/DD Professional MRDD 1222
A course on positive reinforcement behavior management techniques used with the MR/DD population. Topics include: defining and monitoring behaviors, identifying appropriate reinforcements, determining if crisis intervention is needed, and applying appropriate ethical and legal standards.
Prerequisite: Employed by a County Board of MR/DD or instructor consent
Credit hours: 3
Interviewing & Counseling for the MR/DD Professional MRDD 1220
A course on case management/service coordination for interviewing and counseling persons with MR/DD and their families. Topics include: methods of interviewing counseling, confidentiality, documentation, identifying need for crisis intervention, conflict management skills, and implementing and reinforcing professional boundaries.
Prerequisite: Employed by a County Board of MR/DD or instructor consent
Credit hours: 3
Group Facilitation (Team Process) for the MRDD Professional MRDD 1221
A course on the effective development of Professional Service Teams to provide services to the MR/DD population. Topics include: MR/DD team development, roles and responsibilities within MR/DD teams, and managing conflict within teams and with individuals served.
Prerequisite: Employed by a County Board of MR/DD or instructor consent
Credit hours: 3
Introduction to MR/DD for the MR/DD Professional MRDD 1223
A course on the needs of persons with MR/DD and providing quality services to meet those needs. Topics include: definition and diagnosis of MR/DD, prevention, requirements for services, therapies/treatments/services, rights and responsibilities, laws, and resources.
Prerequisite: Employed by a County Board of MWDD or instructor consent
Credit hours: 3
Principles of Self-Determination for the MR/DD Professional MRDD 1226
A course on the concepts and principles of self-determination as they pertain to the lives of people wlth mental retardation or developmental disabilities. Topics include: philosophies, practices, challenges, and practical strategies for the implementation of self-determination by MR/DD professionals
Prerequisite: Employed by a County Board of MR/DD or instructor consent
Credit hours: 3
Specific Industry Offerings
Professional, managerial and leadership courses and training for a wide variety of industries, such as:
- Automotive Supervision and Management
- Chemistry
- Hospitality and Food Service Management
- Landscape Horticulture and Turf Ground Managent
