IT System Restoration Update

Students can again use MyServices/Colleague to register for classes and make changes to their schedule. 

The DualEnroll application is no longer available.

• When you view the MyServices screen, if the “student” link (picture of a student) is grey instead of blue, click “Log In” in the upper right corner of the screen. If you’re still having problems when you try to use MyServices, contact the Technology Helpdesk at 513-569-1234, option 1.
• You can review your Spring 2023 Registration Statement in MyServices.
  • You can make changes to your Spring 2023 schedule (Add/Drops) using MyServices. You cannot use DualEnroll to make reservations or adjustments to your schedule.
  • If courses you reserved in DualEnroll don’t appear in your Registration Statement in MyServices, please reach out to your advisor. Your advisor can help you with next steps if course reservations from DualEnroll aren’t in MyServices/Colleague because of holds, pre-requisites or co-requisites, or because instructor approval is needed.
• If you aren’t sure what classes you need or if you have other questions about Spring registration, please make an appointment with your advisor.

Starting on Nov. 30 at 6am, all Cincinnati State passwords expired and need to be reset.

• Students and employees received a Cincinnati State email message on Nov. 29 (about 5:15pm) with instructions on how you can reset your password.
• The reset process started at 7am on Nov. 30.

If you need assistance resetting your password, call the Technology Helpdesk at 513-569-1234, option 1

All College offices are open during regular business hours.

Admissions:  Website   |   adm@cincinnatistate.edu

Advising:  Website   |   Text-Only 513-301-1415

Business Technologies Division:  Website   |   businesstechnologies@cincinnatistate.edu

Engineering and Information Technologies Division:  Website   |   engineeringandinformationtechnologies@cincinnatistate.edu

Health and Public Safety Division:  Website   |   healthandpublicsafety@cincinnatistate.edu

Humanities and Sciences Division:  Website   |  humanitiesandsciences@cincinnatistate.edu

Financial Aid:  Website   |  fam@cincinnatistate.edu

Student Activities:  Website   |   studentactivities@cincinnatistate.edu

Library:  Website   |   library@cincinnatistate.edu

Tutoring Center:  Website   |   tutoring@cincinnatistate.edu

Transfer Center:  Website   |  transfercenter@cincinnatistate.edu

Career Center:  Website   |   careercenter@cincinnatistate.edu

Employee Services

Human Resources:  Website   |   hr@cincinnatistate.edu

Facilities:  Online Report Form – Instructions for using the report form   |   facilities@cincinnatistate.edu

All online financial aid tools in MyServices and the College website are working again.

For assistance, contact the Office of Financial Aid:

ATLC 105 – Monday – Friday, 8am-4:30pm
Phone: 513-569-1530
Email: fam@cincinnatistate.edu

Student and staff printing have been restored. If you encounter problems with printing, call the Technology Helpdesk at 513-569-1234, option 1.

Students with loaner laptops received an email msssage on Nov. 15 with instructions on how to install the Carbon Black and Redcloak security software on their laptops.

If you have not done this by now, your access to Blackboard has been temporarily disabled.

You can access Cincinnati State email by clicking: https://outlook.live.com/owa (and then click Sign In).

Follow the instructions in that email to install the Carbon Black and Redcloak software. Next, call the Technology Helpdesk at 513-569-1234 to get your access to Blackboard re-enabled.

If you cannot find the email, call the Technology Helpdesk at 513-569-1234, option 1.

For more information and assistance, contact the Registrar’s Office.

ATLC Building, Room 105, M-F 8am – 4:30pm
Phone: 513-569-1522, option 7
transcripts@cincinnatistate.edu

Students who need to locate their Cincinnati State Student ID number can get help at the Library (walk-in or send an email message from your Cincinnati State account). Be prepared to show a second form of proof of your identification, such as a driver’s license.

The last day to withdraw from a Fall 2022 class (both 15-week and 10-week classes) has been changed to Saturday, Dec. 17, 2022.

To withdraw from a class, use the “Withdraw from Classes” link in MyServices.

When you view the MyServices screen, if the “student” link (picture of a student) is grey instead of blue, click “Log In” in the upper right corner of the screen. If you’re still having problems when you try to use MyServices, contact the Technology Helpdesk at 513-569-1234, option 1.

If you need verification of your enrollment for Fall 2022 classes, please request verification from the National Student Clearinghouse. (You’ll need to create an online account if you don’t have one already.)

The Registrar’s Office cannot provide official enrollment verification for Spring 2023 classes, because the semester hasn’t started yet. If you need to show an employer or someone else proof that you have registered for Spring classes (or reserved classes using DualEnroll), please send an email message from your Cincinnati State email address to ro@cincinnatistate.edu and the staff will help you.

• New Student Orientation link (new 12.20.22)
• Additional internal services/systems not listed individually (new 12.20.22)
• Metro Bus Pass link (new 12.19.22)
• Scholarship Application link (Academic Works) (new 12.16.22)
• College Intranet (inside MyCState) (new 12.15.22, 11 a.m.)
• MyProfile in MyServices (new 12.15.22, 11 a.m.)
• 25 Live scheduling system (new 12.15.22, 11 a.m.)
• Employee Search/Employee Directory (new 12.15.22, 11 a.m.)
• Connect CRM exports to MyApplicants to MyServices (new 12.15.22, 11 a.m.)
• Parking Processes in MyServices (new 12.15.22, 11 a.m.)
• VPN for employees – instructions emailed to employees on 12.09.22 (new 12.15.22, 11 a.m.)
• Register/Drop/Add courses using MyServices/Colleague (new 12.08.22, 11am)
• Admission Application (new 12.08.22, 10am)
• eForms (new 12.06.22, 10:15am)
• MyServices (including student payments) (new 12.07.22, 9am)
• Self-Services (including student payments) (new 12.07.22, 9am)
• SurgeTime (new 12.05.22, 6:30pm)
• Faculty Grading & Student Grade Reports (new 12.04.22, 3:30pm)
• Voicemail (new 11.30.22, 4:30pm)
• Student and staff printing (new 11.30.22, 4:30pm)
• Departmental network drives (department network shares) – new – 12.02.22
  • If you need assistance with department drives, please contact Tim Dewald (timothy.dewald@cincinnatistate.edu)
• Z drives (individual home drives) – new 11.29.22
• Password resetting (via instructions sent to student & employee email) – new 11.30.22 7am)
• Blackboard
• On-campus email
• Middletown Internet access
• All WiFi
• Informer Reporting
• Parking Services
• Credit Card Processing
• Classroom Computers
  • Faculty and students (using their normal network credentials) are able to log onto classroom computers and access the Internet.

• Softdocs check printing
• Financial Aid and Bookstore Credit Limit
• Virtual Desktop/VDI
• Faculty websites

Employee printing has been restored. If you need support for printing, please contact the Technology Helpdesk at 513-569-1234, option 1, or itshelpdesk@cincinnatistate.edu.

Starting on Nov. 30 at 6am, all Cincinnati State passwords expired and need to be reset.

• Students and employees received a Cincinnati State email message on Nov. 29 (about 5:15pm) with instructions on how you can reset your password.
• The reset process started at 7am on Nov. 30.

If you need assistance, call the Technology Helpdesk at 513-569-1234, option 1.

The Library can assist you– please walk in or send email (from your Cincinnati State account, to Library@cincinnatistate.edu) rather than a phone call.

All employees received instructions via email on how to report hours worked and leave used during weeks that payroll was affected by the network outage.

Timesheet reports were due to the Payroll Office by 9 a.m. on December 8, 2022.

If you have questions about payroll, you can email Kathy Moore, Payroll Manager (kathy.moore@cincinnatistate.edu) or Deb Meadows, Payroll Assistant (deborah.meadows@cincinnatistate.edu).

Voice mail access has been restored. If you need assistance, call Anthony Philpot at 513-569-1718.

Admissions is working on a temporary solution to providing advisors with transcripts/test scores for new students (information stored in Perceptive Content).

A Microsoft Teams group called “Transcripts” is the temporary storage area.

This Transcript Group includes an Excel file called “future advising appointments.”  If you enter the student name and the date of the advising appointment at least 24 hours prior to the appointment, Admissions will try to provide transcript information if it is available.

If you need more information about this process, please contact:

• BTD: Audrey Woods
• EIT: Kim McMillan
• HPS: Denise Rohr or Marre Barnette
• H&S: Angela Haensel or Janet Schlaack

A Fall Semester Administrative Withdrawal PDF form is available for faculty. To request a copy of the form, contact a division academic administrator:

• BTD: Audrey Woods
• EIT: Kim McMillan
• HPS: Denise Rohr or Marre Barnette
• H&S: Angela Haensel or Janet Schlaack

The date for students to withdraw from Fall classes, and the date for faculty to submit Administrative Withdrawals, has been extended until Dec. 17, 2022 (the last day of Fall semester).

Send a email message to Provost Robbin Hoopes and report your concern.