IT System Restoration Update
Cincinnati State is making excellent progress towards restoring many systems and services that were affected by a cybersecurity incident that occurred in early November.
As of December 20, 2022, almost all systems that were affected by the incident have been restored.
Ensuring that all remaining affected IT systems are clean and ready to be restored is still in process.
Please refer to the information below for updates regarding How-To’s, System Statuses for all of the College resources affected by the outage, and FAQs to help answer some questions in more detail.
We appreciate your patience during this time.
How to…
Register for Spring 2023 classes (updated 12.08.22, 11am)
Students can again use MyServices/Colleague to register for classes and make changes to their schedule.
The DualEnroll application is no longer available.
- When you view the MyServices screen, if the “student” link (picture of a student) is grey instead of blue, click “Log In” in the upper right corner of the screen. If you’re still having problems when you try to use MyServices, contact the Technology Helpdesk at 513-569-1234, option 1.
- You can review your Spring 2023 Registration Statement in MyServices.
- You can make changes to your Spring 2023 schedule (Add/Drops) using MyServices. You cannot use DualEnroll to make reservations or adjustments to your schedule.
- If courses you reserved in DualEnroll don’t appear in your Registration Statement in MyServices, please reach out to your advisor. Your advisor can help you with next steps if course reservations from DualEnroll aren’t in MyServices/Colleague because of holds, pre-requisites or co-requisites, or because instructor approval is needed.
- If you aren’t sure what classes you need or if you have other questions about Spring registration, please make an appointment with your advisor.
Reset my Cincinnati State password (updated 11.29.22, 6pm)
Starting on Nov. 30 at 6am, all Cincinnati State passwords expired and need to be reset.
- Students and employees received a Cincinnati State email message on Nov. 29 (about 5:15pm) with instructions on how you can reset your password.
- The reset process started at 7am on Nov. 30.
If you need assistance resetting your password, call the Technology Helpdesk at 513-569-1234, option 1
Contact the College
All College offices are open during regular business hours.
Admissions: Website | adm@cincinnatistate.edu
Advising: Website | Text-Only 513-301-1415
Business Technologies Division: Website | businesstechnologies@cincinnatistate.edu
Engineering and Information Technologies Division: Website | engineeringandinformationtechnologies@cincinnatistate.edu
Health and Public Safety Division: Website | healthandpublicsafety@cincinnatistate.edu
Humanities and Sciences Division: Website | humanitiesandsciences@cincinnatistate.edu
Financial Aid: Website | fam@cincinnatistate.edu
Student Activities: Website | studentactivities@cincinnatistate.edu
Library: Website | library@cincinnatistate.edu
Tutoring Center: Website | tutoring@cincinnatistate.edu
Transfer Center: Website | transfercenter@cincinnatistate.edu
Career Center: Website | careercenter@cincinnatistate.edu
Employee Services
Human Resources: Website | hr@cincinnatistate.edu
Facilities: Online Report Form – Instructions for using the report form | facilities@cincinnatistate.edu
Pay my Bill (updated 12.08.22, 11am)
Electronic bill payments can be made again using MyServices/Colleague.
When you view the MyServices screen, if the “student” link (picture of a student) is grey instead of blue, click “Log In” in the upper right corner of the screen. If you’re still having problems when you try to use MyServices, contact the Technology Helpdesk at 513-569-1234, option 1.
You also can make your payments by postal mail or the drop box:
Checks/Money Orders made payable to Cincinnati State
Mail to:
Cincinnati State
3520 Central Parkway
Cincinnati, OH 45223
Drop Box:
ATLC, 2nd Floor, Left of the Parking Office window
If you have questions, please call 513-569-1580, option 3 or email cashier@cincinnatistate.edu.
Apply for Financial Aid (updated 12.08.22, 12:30pm)
All online financial aid tools in MyServices and the College website are working again.
For assistance, contact the Office of Financial Aid:
ATLC 105 – Monday – Friday, 8am-4:30pm
Phone: 513-569-1530
Email: fam@cincinnatistate.edu
Print documents on the Cincinnati State campus (updated 11.30.22, 4:45pm)
Student and staff printing have been restored. If you encounter problems with printing, call the Technology Helpdesk at 513-569-1234, option 1.
Upgrade the security software on my Cincinnati State loaner laptop
Students with loaner laptops received an email msssage on Nov. 15 with instructions on how to install the Carbon Black and Redcloak security software on their laptops.
If you have not done this by now, your access to Blackboard has been temporarily disabled.
You can access Cincinnati State email by clicking: https://outlook.live.com/owa (and then click Sign In).
Follow the instructions in that email to install the Carbon Black and Redcloak software. Next, call the Technology Helpdesk at 513-569-1234 to get your access to Blackboard re-enabled.
If you cannot find the email, call the Technology Helpdesk at 513-569-1234, option 1.
Request a Cincinnati State Transcript (updated 12.10.22, 2:45pm)
Please complete the Official Transcript Request form. Bring the form to the Registrar’s Office (ATLC 105) or email the form to ro@cincinnatistate.edu.
The Registrar’s Office is replying to requests on the standard schedule of 5 to 10 days for processing.
For more information and assistance, contact the Registrar’s Office.
ATLC Building, Room 105, M-F 8am – 4:30pm
Phone: 513-569-1522, option 7
transcripts@cincinnatistate.edu
Find my Student ID number
Students who need to locate their Cincinnati State Student ID number can get help at the Library (walk-in or send an email message from your Cincinnati State account). Be prepared to show a second form of proof of your identification, such as a driver’s license.
Withdraw from a Fall 2022 class (updated 12.08.22, 12:30pm)
The last day to withdraw from a Fall 2022 class (both 15-week and 10-week classes) has been changed to Saturday, Dec. 17, 2022.
To withdraw from a class, use the “Withdraw from Classes” link in MyServices.
When you view the MyServices screen, if the “student” link (picture of a student) is grey instead of blue, click “Log In” in the upper right corner of the screen. If you’re still having problems when you try to use MyServices, contact the Technology Helpdesk at 513-569-1234, option 1.
Get verification of my enrollment status for Fall 2022 or Spring 2023 (new 11.21.22, 9:45pm)
If you need verification of your enrollment for Fall 2022 classes, please request verification from the National Student Clearinghouse. (You’ll need to create an online account if you don’t have one already.)
The Registrar’s Office cannot provide official enrollment verification for Spring 2023 classes, because the semester hasn’t started yet. If you need to show an employer or someone else proof that you have registered for Spring classes (or reserved classes using DualEnroll), please send an email message from your Cincinnati State email address to ro@cincinnatistate.edu and the staff will help you.
System Statuses
Restored
- New Student Orientation link (new 12.20.22)
- Additional internal services/systems not listed individually (new 12.20.22)
- Metro Bus Pass link (new 12.19.22)
- Scholarship Application link (Academic Works) (new 12.16.22)
- College Intranet (inside MyCState) (new 12.15.22, 11 a.m.)
- MyProfile in MyServices (new 12.15.22, 11 a.m.)
- 25 Live scheduling system (new 12.15.22, 11 a.m.)
- Employee Search/Employee Directory (new 12.15.22, 11 a.m.)
- Connect CRM exports to MyApplicants to MyServices (new 12.15.22, 11 a.m.)
- Parking Processes in MyServices (new 12.15.22, 11 a.m.)
- VPN for employees – instructions emailed to employees on 12.09.22 (new 12.15.22, 11 a.m.)
- Register/Drop/Add courses using MyServices/Colleague (new 12.08.22, 11am)
- Admission Application (new 12.08.22, 10am)
- eForms (new 12.06.22, 10:15am)
- MyServices (including student payments) (new 12.07.22, 9am)
- Self-Services (including student payments) (new 12.07.22, 9am)
- SurgeTime (new 12.05.22, 6:30pm)
- Faculty Grading & Student Grade Reports (new 12.04.22, 3:30pm)
- Voicemail (new 11.30.22, 4:30pm)
- Student and staff printing (new 11.30.22, 4:30pm)
- Departmental network drives (department network shares) – new – 12.02.22
- If you need assistance with department drives, please contact Tim Dewald (timothy.dewald@cincinnatistate.edu)
- Z drives (individual home drives) – new 11.29.22
- Password resetting (via instructions sent to student & employee email) – new 11.30.22 7am)
- Blackboard
- On-campus email
- Middletown Internet access
- All WiFi
- Informer Reporting
- Parking Services
- Credit Card Processing
- Classroom Computers
- Faculty and students (using their normal network credentials) are able to log onto classroom computers and access the Internet.
In Progress
- Softdocs check printing
- Financial Aid and Bookstore Credit Limit
- Virtual Desktop/VDI
- Faculty websites
FAQ
What happened?
Cincinnati State has been working with cybersecurity professionals to respond to a network security incident that happened in early November. The security investigation requires a temporary network outage that affects several College online processes. See the complete list in the System Status section.
When will the systems be restored?
Systems are in process of being restored as of Nov. 30. Students and employees will receive updates as restoration of systems continues.
How can I apply to Cincinnati State? (updated 12.08.22, 10am)
The standard online Application for Admission is working again. Please click the Apply link on any Cincinnati State web page to get started!
What is the status of my application?
Contact the Department of Admissions via email or call 513-861-7700 on M-F, 8am to 4:30pm, for information about the status of your application.
Have you received my transcripts for admission?
Contact the Department of Admissions via email or call 513-861-7700 on M-F, 8am to 4:30pm, for information about the status of your application.
What are my next steps after I am admitted to the college?
Please visit our Welcome Page.
Look for messages from Cincinnati State (email and text) about scheduling an advising appointment and registering for classes.
What are my next steps if I need financial aid?
All online financial aid tools in MyServices and the College website are working again.
For assistance, contact the Office of Financial Aid:
ATLC 105 – Monday – Friday, 8am-4:30pm
Phone: 513-569-1530
Email: fam@cincinnatistate.edu
Can I get a copy of my degree audit?
You may schedule an appointment in Starfish to meet with an academic advisor. However, we cannot provide degree audit information at this time.
Can I get a copy of my Cincinnati State transcript? (updated 12.10.22, 2:45pm)
Please complete the Official Transcript Request form. Bring the form to the Registrar’s Office (ATLC 105) or email the form to ro@cincinnatistate.edu.
The Registrar’s Office is replying to requests on the standard schedule of 5 to 10 days for processing.
For more information and assistance, contact the Registrar’s Office.
Can I get approved for Financial Aid for Spring Semester? (updated 12.10.22, 2:45pm)
All online financial aid tools in MyServices and the College website are working again.
For assistance, contact the Office of Financial Aid:
ATLC 105 – Monday – Friday, 8am-4:30pm
Phone: 513-569-1530
Email: fam@cincinnatistate.edu
How can I register for Spring?
You can again register for Spring 2023 classes using MyServices/Colleague.
Log in to MyCState/Blackboard, then go to MyServices.
If the student link in MyServices is grey rather than blue, click “Log In” on the top right side of the page.
If MyServices still isn’t working for you, contact the Technology Helpdesk at 513-569-1234, option 1.
I received an email on Nov. 9, 2022, saying I owe a balance for Fall 2022. I thought my financial aid covered my bill—what should I do?
Contact the Cashier/Bursar’s Office can investigate why your aid did not cover your balance as of Oct. 26, 2022.
For more information you can email cashier@cincinnatistate.edu or call 513-569-1580, option 3, on M-F, 8am to 4:30pm.
Can I make a payment through the Bill Payment Center? (updated 12.08.22, 10am)
The College’s Bill Payment Center in MyServices is working again.
Log in to MyCState/Blackboard, then go to MyServices.
If the student link in MyServices is grey rather than blue, click “Log In” on the top right side of the page.
If MyServices still isn’t working for you, contact the Technology Helpdesk at 513-569-1234, option 1.
Will I be allowed to register for Spring 2023 if I still owe a balance from Fall 2022?
Yes. Students currently registered for Fall 2022 will be able to register for Spring 2023, even if you owe a balance.
However, your Fall 2022 bill needs to be paid before the Spring 2023 semester starts on Tuesday, Jan. 17, 2023.
If your Fall 2022 bill is not paid by Monday, Jan. 9, 2023, you will be de-registered from your Spring 2023 classes.
How can I print in my College office? (updated 11.30.22, 4:45pm)
Employee printing has been restored. If you need support for printing, please contact the Technology Helpdesk at 513-569-1234, option 1, or itshelpdesk@cincinnatistate.edu.
How can I reset my Cincinnati State password?
Starting on Nov. 30 at 6am, all Cincinnati State passwords expired and need to be reset.
- Students and employees received a Cincinnati State email message on Nov. 29 (about 5:15pm) with instructions on how you can reset your password.
- The reset process started at 7am on Nov. 30.
If you need assistance, call the Technology Helpdesk at 513-569-1234, option 1.
How can I find out my employee ID number?
The Library can assist you– please walk in or send email (from your Cincinnati State account, to Library@cincinnatistate.edu) rather than a phone call.
How am I supposed to report my hourly work time, or report if I’m using sick days or leave days? How do I know if I’m getting paid correctly while network systems are down? (updated 12.08.22, 12:30pm)
All employees received instructions via email on how to report hours worked and leave used during weeks that payroll was affected by the network outage.
Timesheet reports were due to the Payroll Office by 9 a.m. on December 8, 2022.
If you have questions about payroll, you can email Kathy Moore, Payroll Manager (kathy.moore@cincinnatistate.edu) or Deb Meadows, Payroll Assistant (deborah.meadows@cincinnatistate.edu).
How can I change my voice mail answering message? (updated 11.29.22, 4:30pm)
Voice mail access has been restored. If you need assistance, call Anthony Philpot at 513-569-1718.
I’m advising new students but I don’t have any information to help make good advising recommendations– can I get copies of high school transcripts for these students?
Admissions is working on a temporary solution to providing advisors with transcripts/test scores for new students (information stored in Perceptive Content).
A Microsoft Teams group called “Transcripts” is the temporary storage area.
This Transcript Group includes an Excel file called “future advising appointments.” If you enter the student name and the date of the advising appointment at least 24 hours prior to the appointment, Admissions will try to provide transcript information if it is available.
If you need more information about this process, please contact:
- BTD: Audrey Woods
- EIT: Kim McMillan
- HPS: Denise Rohr or Marre Barnette
- H&S: Angela Haensel or Janet Schlaack
I’m a faculty member and I’d like to submit an Administrative Withdrawal for a Fall student– how can I do that? (updated 12.04.22, 3:30pm)
A Fall Semester Administrative Withdrawal PDF form is available for faculty. To request a copy of the form, contact a division academic administrator:
- BTD: Audrey Woods
- EIT: Kim McMillan
- HPS: Denise Rohr or Marre Barnette
- H&S: Angela Haensel or Janet Schlaack
The date for students to withdraw from Fall classes, and the date for faculty to submit Administrative Withdrawals, has been extended until Dec. 17, 2022 (the last day of Fall semester).
I’m a faculty member and I need to report an academic matter that I’d usually include on a Maxient report– what should I do? (new 11.22.22, 11:45am)
Send a email message to Provost Robbin Hoopes and report your concern.