The Public Safety Telecommunicator Certificate program prepares students for employment as 911 operators and emergency medical dispatchers. These specialized public safety roles require far more than answering a telephone and dispatching a response unit to a designated location. Students gain knowledge and skills related to communications technologies, public safety issues and concerns, and the telecommunicator’s role in the U.S. Department of Homeland Security’s NIMS Incident Command System.


Career Outlook

Graduates Are Prepared To

  • Obtain certification as Public Safety Telecommunicator and Emergency Medical Dispatcher

Representative Job Titles For Graduates

  • Public Safety Telecommunicator
  • Police, Fire, and EMS Dispatch
  • 911 Operator

Graduate Employment Outlook

The U.S. Bureau of Labor Statistics projects that employment for dispatchers will grow at a rate of 8% through 2022, about as fast as the average for all other occupations.

$36,300 median annual salary

Graduate Starting Salary Projections



Effective 2023-2024 academic year

Public Safety Telecommunicator Certificate (PSTC)

Semester 1 Lec Lab Credits
PST 140 Public Safety Telecommunicator 3 0 3
Semester 2
PST 145 Emergency Medical Dispatcher 2 0 2
Total Credits: 5 0 5

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