Computer Support and Administration Technology (CSA)

Description

Computer Support and Administration program graduates are troubleshooters responsible for interpreting problems and providing technical support assistance and advice to customers. Students learn to install, set up, and maintain hardware and software for microcomputers. Courses include computer operating systems, data communications, networking, and support center management.

Graduates earn an Associate of Applied Science degree. Career opportunities for program graduates are diverse, for several reasons.
  • The sheer number of computers and users in business and industry creates ever-changing work environments and challenges.
  • Also, gaining assistance in using software effectively is generally a high priority for businesses and users.
  • Finally, the graduate’s knowledge and skills are applicable to a class of computers, rather than to a particular company, so graduates have significant job mobility as well as opportunities for entrepreneurial work.

Related Programs

Program Code

CSA.AAS

Benefits

Employment Options

Graduates Are Prepared To

  • Provide troubleshooting and advice to customers and users of computer hardware and software
  • Interpret technical problems and provide technical support assistance

Representative Job Titles For Graduates

  • Senior PC Support Technician
  • PC System Coordinator
  • Helpdesk Manager

Graduate Starting Salary Projections

$34,000 to $46,000 annually

Employment Outlook

Employment of computer support specialists is projected to grow 17 percent through 2022, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software.

Education Options

Co-op Salary Projections

$9/hr to $11/hr

Curriculum

Effective 2018-2019 academic year

Computer Support and Administration Technology (CSA)

Semester 1LecLabCredits
CIT 190Career Preparation: Engineering and Information Technologies ( B) 101
ENG 101English Composition 1 ( G) 303
IT 105Information Technology Concepts ( B) 233
IT 115Operating Systems Administration 1 ( B) 233
MAT 121Technical Algebra and Geometry with Statistics ( G) 223
FYE 1XX First Year Experience Elective (B)  101
Semester 2  
CSA 111Computer Repair 1 ( T) 233
EET 101Electronic Fundamentals 1 ( B) 233
NETA 125Open Source Operating Systems and Applications ( B) 233
ENG 10X English Composition Elective (G)  303
NETX XXX Networking Elective (T)  233
Semester 3  
CSA 291Full-Time Cooperative Education 1: Computer Support and Administration ( T) 1402
Semester 4  
CSA 112Computer Repair 2 ( T) 233
COMM 110Public Speaking ( B) 303
NETA 135Information Technology Support Desk Concepts ( T) 324
PSY 110Introduction to Psychology ( G) 303
IT XXX Programming Elective (T)  233
Semester 5  
CSA 213Computer Repair 3 223
CSA 290Computer Support and Administration Capstone ( T) 223
NETA 155Server Administration 1 ( T) 324
XXX XXX Arts/Humanities Elective (G)  303
Semester 6  
CSA 292Full-Time Cooperative Education 2: Computer Support and Administration ( T) 1402
Total Credits:  4711462

Electives

First Year Experience Elective
FYE 100College Survival Skills1
FYE 105College Success Strategies2
FYE 110Community College Experience3
English Composition Elective
ENG 102English Composition 2: Contemporary Issues3
ENG 103English Composition 2: Writing about Literature3
ENG 104English Composition 2: Technical Communication3
ENG 105English Composition 2: Business Communication3
Networking Elective
NETA 115Networking Essentials3
NETC 121Network Communications 13
Programming Elective
IT 101Programming 13
IT 110HTML with CSS and JavaScript3
IT 111Database Design and SQL 13
Arts/Humanities Elective
Any ART, CULT, FRN, LIT, MUS, PHI, REL, SPN, THE, or COMM 1303

The letters G, B, and T (displayed after course titles or elective descriptions) identify types of courses required by the Ohio Department of Higher Education as part of an associate’s degree curriculum.
G = General Education course in this curriculum
B = Basic Skills course in this curriculum
T = Technical course in this curriculum

Contacts

Program Chair
Jeff Vetter, BS, BA
(513) 569-1780
Co-op Coordinator
Noelle Grome, ME, MA
(513) 569-4693
Brochure: 
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