Computer Support and Administration Technology (CSA)

Description

Computer Support and Administration program graduates are troubleshooters responsible for interpreting problems and providing technical support assistance and advice to customers. Students learn to install, set up, and maintain hardware and software for microcomputers. Courses include computer operating systems, data communications, networking, and support center management.

Graduates earn an Associate of Applied Science degree. Career opportunities for program graduates are diverse, for several reasons.
  • The sheer number of computers and users in business and industry creates ever-changing work environments and challenges.
  • Also, gaining assistance in using software effectively is generally a high priority for businesses and users.
  • Finally, the graduate’s knowledge and skills are applicable to a class of computers, rather than to a particular company, so graduates have significant job mobility as well as opportunities for entrepreneurial work.

Related Programs

Program Code

CSA.AAS

Benefits

Employment Options

Graduates Are Prepared To

  • Provide troubleshooting and advice to customers and users of computer hardware and software
  • Interpret technical problems and provide technical support assistance

Representative Job Titles For Graduates

  • Senior PC Support Technician
  • PC System Coordinator
  • Helpdesk Manager

Graduate Starting Salary Projections

$34,000 to $46,000 annually

Employment Outlook

Employment of computer support specialists is projected to grow 17 percent through 2022, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software.

Education Options

Co-op Salary Projections

$9/hr to $11/hr

Curriculum

Effective 2017-2018 academic year

Computer Support and Administration Technology (CSA)

 
Semester 1 Lec Lab Credits
CIT 190 Career Preparation: Engineering and Information Technologies ( B) 1 0 1
ENG 101 English Composition 1 ( G) 3 0 3
IT 105 Information Technology Concepts ( B) 2 3 3
IT 115 Operating Systems Administration 1 ( B) 2 3 3
MAT 121 Technical Algebra and Geometry with Statistics ( G) 2 2 3
FYE 1XX First Year Experience Elective (B)   1 0 1
Semester 2      
CSA 111 Computer Repair 1 ( T) 2 3 3
EET 101 Electronic Fundamentals 1 ( B) 2 3 3
NETB 125 Open Source Operating Systems and Applications ( B) 2 3 3
ENG 10X English Composition Elective (G)   3 0 3
NETX XXX Networking Elective (T)   2 3 3
Semester 3      
CSA 291 Full-Time Cooperative Education 1: Computer Support and Administration ( T) 1 40 2
Semester 4      
CSA 112 Computer Repair 2 ( T) 2 3 3
COMM 110 Public Speaking ( B) 3 0 3
NETB 135 Information Technology Support Desk Concepts ( T) 3 2 4
PSY 110 Introduction to Psychology ( G) 3 0 3
IT XXX Programming Elective (T)   2 3 3
Semester 5      
CSA 213 Computer Repair 3 2 2 3
CSA 290 Computer Support and Administration Capstone ( T) 2 2 3
NETB 155 Server Administration 1 ( T) 3 2 4
XXX XXX Arts/Humanities Elective (G)   3 0 3
Semester 6      
CSA 292 Full-Time Cooperative Education 2: Computer Support and Administration ( T) 1 40 2
Total Credits:   47 114 62

Electives

First Year Experience Elective  
FYE 100 College Survival Skills 1
FYE 105 College Success Strategies 2
FYE 110 Community College Experience 3
English Composition Elective  
ENG 102 English Composition 2: Contemporary Issues 3
ENG 103 English Composition 2: Writing about Literature 3
ENG 104 English Composition 2: Technical Communication 3
ENG 105 English Composition 2: Business Communication 3
Networking Elective  
NETB 115 Networking Essentials 3
NETC 121 Network Communications 1 3
Programming Elective  
IT 101 .NET Programming 1 3
IT 110 HTML with CSS and JavaScript 4
IT 111 Database Design and SQL 1 4
Arts/Humanities Elective  
Any ART, CULT, FRN, LIT, MUS, PHI, REL, SPN, THE, or COMM 130 3

The letters G, B, and T (displayed after course titles or elective descriptions) identify types of courses required by the Ohio Department of Higher Education as part of an associate’s degree curriculum.
G = General Education course in this curriculum
B = Basic Skills course in this curriculum
T = Technical course in this curriculum

Contacts

Program Chair
Jeff Vetter, BS, BA
(513) 569-1780
Co-op Coordinator
Noelle Grome, ME, MA
(513) 569-4693